Terms and Conditions:
Ordering and payment
Mullil Enterprises Proprietary Limited supplies security products in Botswana. Product images are illustrative; check descriptions, model and specifications before ordering. Contact orders@mullil.com or +267 395 7102 for help. Your rights under Botswana consumer law are not limited by these terms.
Prices are in BWP. Pay by EFT to the FNB account shown at checkout or cash in-store. No card/swiping facilities. Use your order or quotation number as the bank reference and send POP to orders@mullil.com. Payment is due within 24 hours of ordering. Send POP within that period so we can pause expiry while checking payment. Same-bank transfers usually reflect promptly; interbank transfers may take up to one business day. Goods are released only after funds reflect in our account or cash is received and verified by staff. POP alone is insufficient.
Prices are in BWP. Pay by EFT to the FNB account shown at checkout or cash in-store. No card/swiping facilities. Use your order or quotation number as the bank reference and send POP to orders@mullil.com. Payment is due within 24 hours of ordering. Send POP within that period so we can pause expiry while checking payment. Same-bank transfers usually reflect promptly; interbank transfers may take up to one business day. Goods are released only after funds reflect in our account or cash is received and verified by staff. POP alone is insufficient.
Returns and exchanges: change of mind or incorrectly ordered items
For a change of mind or an item you ordered incorrectly, request return or exchange approval from orders@mullil.com within 7 days of receiving the goods. Include your order number and the item concerned. Goods must be unused and in complete original packaging. Obtain approval before returning them.
Refunds incur a 15% restocking fee on the returned goods. For an exchange for goods of equal or higher value, there is no restocking fee; pay any price difference. For an exchange for lower-value goods, 5% is deducted from the difference being refunded. Example: if the exchange leaves BWP100 to refund, the deduction is BWP5 and the refund is BWP95.
Applicable banking fees, original delivery costs and return transport costs for these change-of-mind or incorrectly ordered returns are borne by the customer. These conditions and deductions do not apply to Mullil supplying the wrong goods or to statutory remedies for faulty goods.
Refunds incur a 15% restocking fee on the returned goods. For an exchange for goods of equal or higher value, there is no restocking fee; pay any price difference. For an exchange for lower-value goods, 5% is deducted from the difference being refunded. Example: if the exchange leaves BWP100 to refund, the deduction is BWP5 and the refund is BWP95.
Applicable banking fees, original delivery costs and return transport costs for these change-of-mind or incorrectly ordered returns are borne by the customer. These conditions and deductions do not apply to Mullil supplying the wrong goods or to statutory remedies for faulty goods.
Faulty goods and incorrect supply by Mullil
If Mullil supplies an item different from your order, or goods are faulty or do not match their description, contact orders@mullil.com with your order number, details and photos where useful. We will arrange assessment and the applicable correction, repair, replacement or refund under Botswana consumer law.
The 7-day change-of-mind limit, unused/original-packaging conditions, restocking fees and customer-paid return costs do not restrict your statutory rights. We do not charge a restocking fee for Mullil supply errors or valid statutory faulty-goods remedies. Costs for those remedies are handled as required by law. A product marked Non-Returnable does not exclude statutory rights. Manufacturer warranty terms are additional to, and do not replace, those rights.
The 7-day change-of-mind limit, unused/original-packaging conditions, restocking fees and customer-paid return costs do not restrict your statutory rights. We do not charge a restocking fee for Mullil supply errors or valid statutory faulty-goods remedies. Costs for those remedies are handled as required by law. A product marked Non-Returnable does not exclude statutory rights. Manufacturer warranty terms are additional to, and do not replace, those rights.
Collection, manually arranged delivery and backorders
Online checkout currently lists G-West collection. Collection at G-West or RreMmogo Branch (Besco, Block 10) can be arranged directly with us. Tell us your preferred branch and wait for our collection confirmation before visiting. Bring your order and collection confirmation numbers. Both branches currently operate Monday–Friday 08:00–17:00 and Saturday 08:00–13:00.
G-West: Plot 1225, Unit 5, Extension 6, Haile Selassie Road, old Haskins complex, Gaborone. For branch directions, contact +267 395 7102 or orders@mullil.com.
Delivery can be arranged manually throughout Botswana. Contact us with your order number and delivery town before dispatch. We will confirm the delivery cost, availability and expected timing; delivery is not automatically included in the checkout total. In-stock goods are dispatched after payment reflects. Typical delivery estimates are 24 hours locally and 48 hours outside; these are estimates, not guaranteed deadlines. We will confirm timing for your destination.
Backordered goods are not available for immediate collection or dispatch. Contact us to confirm price, payment instructions and shipment timing. We receive stock monthly. The ordering cut-off for the next shipment is the 15th of the previous month; later orders move to the following shipment cycle. Expedited orders may be available at an additional quoted delivery fee. If stock becomes unavailable before your transaction is completed, you may cancel for a refund or continue waiting for fulfilment. Restocking fees for change of mind do not apply when we cannot supply the stock ordered.
G-West: Plot 1225, Unit 5, Extension 6, Haile Selassie Road, old Haskins complex, Gaborone. For branch directions, contact +267 395 7102 or orders@mullil.com.
Delivery can be arranged manually throughout Botswana. Contact us with your order number and delivery town before dispatch. We will confirm the delivery cost, availability and expected timing; delivery is not automatically included in the checkout total. In-stock goods are dispatched after payment reflects. Typical delivery estimates are 24 hours locally and 48 hours outside; these are estimates, not guaranteed deadlines. We will confirm timing for your destination.
Backordered goods are not available for immediate collection or dispatch. Contact us to confirm price, payment instructions and shipment timing. We receive stock monthly. The ordering cut-off for the next shipment is the 15th of the previous month; later orders move to the following shipment cycle. Expedited orders may be available at an additional quoted delivery fee. If stock becomes unavailable before your transaction is completed, you may cancel for a refund or continue waiting for fulfilment. Restocking fees for change of mind do not apply when we cannot supply the stock ordered.